Refund and Exchange Policy
General Information
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Eligibility: This policy applies to all accessories purchased directly from our website.
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Time Frame: You have 30 days from the date of delivery to request a refund or exchange.
Refund and Exchange Process
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Refund Process:
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Contact our customer service team at kerongsangers@gmail.com within 30 days of receiving your order.
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Provide your order number and reason for the return.
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Once approved, you will receive instructions on how to return the item.
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Upon receipt of the returned item, we will process your refund within 7 - 10 business days.
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- Exchange Process:
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Contact our customer service team at [customer service email] within 30 days of receiving your order.
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Indicate the item you wish to exchange and specify the new item you would like to receive.
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Follow the return instructions provided by our customer service team.
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Exchange Policy
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Conditions for Exchange: You may exchange an item for a different size, color, or style if it meets the following criteria. The item is unused and in its original packaging.
Refund Policy
- Conditions for Refund: To be eligible for a refund, items must be;
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Unused and in the same condition that you received them.
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In the original packaging with all tags attached.
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- Non-Refundable Items: Certain items cannot be refunded, including;
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Sale or clearance items.
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Customized or personalized accessories.
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